IT Editor, Kim

My dad called me last fall, a little flustered. He’d been trying to swap out an old emergency contact — his brother, who had passed — and replace it with my sister’s number instead. But every time he opened the Health app and saw all his medical information sitting there, he froze. “I don’t want … 더 읽기

A few years ago, I helped my dad set up his new iPhone. We went through the basics — Wi-Fi, email, his favorite apps. Before I left, I asked him, “Do you have an emergency contact in here?” He nodded and showed me his contacts app. There it was: ICE — Son (Me), with my … 더 읽기

My mom called me, pretty shaken, last spring. Her neighbor had triggered an SOS alert by accident — and the neighbor’s daughter had received a text out of nowhere saying her mom was in an emergency. No context. Just a location pin and a message. She was fine. But the daughter had no idea the … 더 읽기

My aunt lives alone in a two-bedroom house in Ohio. She’s in her mid-seventies, sharp as a tack, and deeply attached to her independence. She also had a fall in her kitchen last February. She was on the floor for four hours before a neighbor noticed her car hadn’t moved. She was okay, eventually. But … 더 읽기